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Inbound/Front Desk Training

Welcome to the Inbound/Front Desk Training Module, designed to equip you with the necessary skills and knowledge to excel in your role as the first point of contact for our clients. In this module, we will focus on developing your expertise in scanning and managing client documents, handling payments and invoices, answering phone calls and addressing client inquiries, greeting customers, and scheduling meetings. By the end of this module, you will be well-prepared to provide exceptional service and create a positive experience for our clients.

The Front Desk is responsible for various key responsibilities within an organization. As the first point of contact, their primary role is to ensure a positive and welcoming experience for visitors, clients, and employees. They handle a range of tasks, including answering phone calls, addressing client inquiries, greeting customers, managing appointments, and facilitating efficient communication within the organization. Additionally, the Front Desk is often responsible for document management, such as scanning, uploading, and organizing client documents, as well as handling payments and invoices. Overall, their responsibilities contribute to maintaining a professional and organized front office, creating a favorable impression of the company.

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